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To Southwestern Electric Members and Customers of Propane Plus,
After nearly 20 years of sales and service in the propane market, Southwestern Electric Cooperative has sold its propane division, Propane Plus.
Regional propane retailers South Central FS and M&M Service Company purchased Propane Plus on September 18, 2013. Since both companies are cooperatives, you can expect them to meet the exceptional service and reliability standards set by Propane Plus.
We’re sure you have questions about your account balance and service. Balances due to Propane Plus prior to September 18 should be paid to Propane Plus, as the company was operating until that date.
Your credit balance, budget contracts and prepaid plans have been transferred to South Central FS and M&M Service Company. Contracts signed with Propane Plus for 2013-2014 have been transferred to South Central FS and M&M Service Company as well, and of course, they’ll be honoring the terms of those agreements.
We’ve transferred Propane Plus’ phone numbers to South Central FS and M&M Service Company, so you can dial the same phone numbers you’ve always used for service. You can reach the Fayette County office at (800) 705-7427 and the Madison County office at (888) 405-7427. They’ll be happy to take your calls and answer questions.
Propane Plus dedicated itself to exceeding customer expectations for service and reliability. As locally owned and operated cooperatives with a history of service and integrity, South Central FS and M&M Service Company will strive to do the same. In large part, that’s why we opted to sell Propane Plus to South Central FS and M&M Service Company—they’re cooperatives. They understand the importance of member service.
On behalf of Southwestern Electric Cooperative and Propane Plus, I’d like to thank you for your business and the many kind words you’ve shared with us through the years. We’re confident South Central FS and M&M Service Company will prove exemplary propane suppliers who serve you well for many, many years to come.
Online Bill Payment Still Available!
Have a balance due to Propane Plus? You can pay online by clicking the “Click Here for Online Billing & Customer Services” text in the upper right corner of this page. With a few clicks, you can quickly settle your Propane Plus account and easily pay for propane purchased prior to September 18, 2013.